Answers to Frequently Asked Questions about ILLiad

What is ILLiad?

It is the system you use to request an item that the ULV Wilson Library does not have from another library, or to request items to be sent to you. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your material requests. We can also enable you to edit your personal information such as your address or phone number.

Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

What if I forget my password?

In the event that you forget your password, please contact Resource Sharing in the library at (909) 593-3511 x4314. We can then reset your password allowing you access to ILLiad. Please change your password once you logon to ILLiad.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILLiad only from your personal computer or an otherwise secure workstation.
  • When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

What is electronic delivery?

You can read more about electronic delivery on the Electronic Delivery Information page.

Who do I contact if I have problems with or questions about ILLiad?

System Problems or Questions: Resource Sharing office at (909) 593-3511 x4314 or e-mail to interlib@laverne.edu
Technical Support Questions: E-mail anytime to interlib@laverne.edu

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.